What to do if you buy a fake Gree air conditioner
Recently, there have been many cases of counterfeit Gree air conditioners in the home appliance consumer market, arousing widespread concern among consumers. If you accidentally purchased a fake Gree air conditioner, how should you protect your rights? This article will provide you with structured solutions from three aspects: identifying fakes, rights protection methods, and prevention suggestions. It also attaches data on popular home appliance rights protection topics across the Internet in the past 10 days for reference.
1. How to identify fake Gree air conditioners
| Identify dimensions | Authentic features | Features of fakes |
|---|---|---|
| product code | The 16-digit unique code can be verified on the official website | Encoding is missing or validation is invalid |
| energy efficiency label | Labeled with the latest version of the blue energy efficiency label | Identity is unclear or version is out of date |
| Outer packaging | Printed with Gree’s official anti-counterfeiting QR code | No anti-counterfeiting mark or abnormal scanning code |
| After-sales service card | Comes with nationwide warranty card | Incomplete service card information |
| price difference | Comply with official pricing range | Significantly more than 30% lower than the market price |
2. Guide to steps for safeguarding rights
1.Evidence fixation stage: Keep purchase vouchers, product photos, transaction records, screenshots of merchant commitments and other evidence.
2.Official verification: Verify product authenticity through Gree’s official website or 400-836-5315 customer service hotline.
3.Resolve through negotiation: Priority will be given to negotiating with the seller for returns and exchanges. If purchased on an e-commerce platform, you can apply for platform intervention.
4.Administrative complaints: Dial 12315 or submit a complaint through the national 12315 platform, which must be handled by the market supervision department at the place of purchase.
5.legal approach: If the amount involved exceeds 5,000 yuan, you can report the case to the public security organs, and the counterfeit sellers will be held accountable in accordance with Article 140 of the Criminal Law.
3. Hotspot data on home appliance rights protection in the past 10 days
| Hot search topics | amount of discussion | Main complaints |
|---|---|---|
| E-commerce platform air conditioner trade-in for new | 285,000 | Second-hand refurbished machines sold as new |
| Home appliances going to the countryside subsidy scam | 192,000 | Pretending to be a government subsidy policy |
| Unreasonable charges for air conditioning installation | 157,000 | Additional charge for working at heights |
| Refrigeration effect is not up to standard | 123,000 | The actual parameters do not match the labels |
| False energy efficiency labeling | 98,000 | Counterfeiting national energy efficiency certification |
4. Suggestions on preventing the purchase of counterfeit goods
1.Choose formal channels: Priority is given to purchasing at Gree’s official mall, authorized stores or JD.com/Suning self-operated stores.
2.Check company qualifications: The merchant is required to present the Gree authorization certificate, and the authorized outlets can be checked through the Gree official website.
3.Be wary of unusually low prices: The normal discount range for Gree air conditioners is between 5-15%, and ultra-low discounts are mostly traps.
4.Installation acceptance: When installing genuine Gree products, you need to scan the QR code to activate the warranty. Installers must wear uniform work clothes and work ID cards.
5.Keep evidence of rights protection: It is recommended to videotape the entire unpacking and inspection process and keep the complete packaging box for at least 15 days.
5. Relevant legal basis
According to Article 55 of the "Consumer Rights Protection Law": If an operator commits fraud in providing goods, the amount of compensation shall be increased according to the consumer's request, and the amount shall be three times the purchase price of the goods. If you have confirmed that you have purchased a counterfeit Gree air conditioner, you can claim the right to get one refund and three indemnity in accordance with the law. Gree Electric’s official anti-counterfeiting office (0756-8614883) also provides a channel for reporting counterfeit products.
Finally, consumers are reminded that the summer air-conditioning sales season is a period when criminals are active, and they must verify product authenticity through official channels. If you encounter difficulties in safeguarding your rights, you can contact the local consumer association or seek professional lawyer help.
check the details
check the details
en
